Homelessness Support Enquiry

Before you begin this form

You are about to submit a homelessness support enquiry, to advice and assistance. This form can be completed:

• by yourself (with support if needed)
• by a professional, as part of a legal Duty to refer

This form usually takes 15 to 30 minutes to complete, depending on amount of information we need to understand your situation.

Important to know

Submitting this enquiry does not automatically mean that a homelessness application will be opened or progressed.This form allows us to understand your circumstances and determine:

• what advice or support may be available
• whether a homelessness application may be appropriate

Where necessary, we will discuss next steps with you before progressing any formal application.

What happens next?

The council can provide different types of support depending on your circumstance. Once you have submitted this enquiry, we will contact you as soon as possible to discuss your situation and any support you may need.

Please note that online enquiries are processed during working hours only:

• Monday–Thursday: 8:45am–5pm
• Friday: 8:45am–4pm

If you require urgent assistance, please call 0345 678 9005 (including outside of office hours).

Information you provide

Please ensure the information you provide is accurate and complete. For a housing application under Section 214, Part 7 of the Housing Act 1996, it is a criminal offence to:

• make a false statement
• knowingly withhold relevant information
• fail to notify the council of a change in circumstances

Additional support available

You can access housing advice at any time using our self-serve advice tool, which may help you while you are waiting to be contacted.

Create a myShropshire account

Creating an account will allow you to:

• save time with pre-populated information
• track all of your open requests in one place
• receive updates on your enquiries
• access your previous requests

or